This Policy applies to Talkabout Speech Therapy ABN 57 233 671 214
Talkabout Speech Therapy is owned by sole trader Amy Caroline Lister. It is a private speech pathology practice which provides services to the paediatric population.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable from the information, whether the information or opinion is true or not and whether it is recorded in a material form or not.
Sensitive information is a subset of personal information which is generally afforded a higher level of protection. It includes your health information, genetic information, biometric information, as well as information about your racial or ethnic origin, political opinions, membership of political, professional or trade associations, or trade unions, religious beliefs, sexual orientation or practices, and criminal record.
We collect the personal information of clients for the purpose of providing speech pathology intervention which is appropriate to the needs of each individual. This may include correspondence and information-sharing with other professionals, but only with the permission of our clients.
Information that we collect about clients may include:
When you visit this website, your usage information is tracked using cookies and analysed by an analytics and optimisation service. The information collected may include:
Information that we may collect about other professionals (such as teachers or paediatricians) includes:
When you apply for employment with us, information that we may collect includes:
Talkabout may collect personal information directly from you (in person, by phone, electronically or online) when:
Talkabout may also collect personal information from:
If you are a client, the information we collect is used to:
If you are an educational or health care professional, we use your information to contact you regarding our clients, communicate with other professionals (with our clients’ permission) and update our clients. We may communicate some information to our clients.
If you are a job applicant, the information we collect is used to assess and process your application for employment with us.
We may also collect and use or disclose personal information of other individuals, such as guardians or other authorised individuals or carers, representatives of third party service providers and prospective employees, in order to provide our products and services, administer our business, manage job applications and comply with applicable laws.
Talkabout will not release your personal information to any other party without first receiving your consent. Your consent will be sought each time Talkabout wishes to exchange information with a new entity. These entities include:
When we pass on personal information to others, we take steps to ensure that it is treated in the same way that we would treat it.
Otherwise Talkabout may disclose your personal information if:
We collect and use your personal information to assess and process your application for employment with us, and we will not be able to process your application for employment without doing so. We may use this personal information to undertake background or reference checks to assess your eligibility for the position for which you applied. We may also retain the personal information you provide to us to consider your eligibility for, and advise you of, suitable employment opportunities in the future. You may ‘opt out’ of receiving future correspondence regarding employment opportunities.
Talkabout may collect personal information about job applicants from third parties (e.g. referees) and service providers (e.g. psychometric testing service providers). Talkabout may also collect personal information about job applicants from publicly available sources, for example through LinkedIn or other social media websites or other publicly available search tools.
Talkabout uses third party service provider information technology platforms to assist in the recruitment process. These service providers may provide assistance to nib in storing or accessing the personal information you provide to us.
We may disclose your personal information to:
Some types of personal information are maintained in order to comply with national employment laws, taxation, national insurance and benefit schemes, and other laws and regulations. Other information is processed pursuant to an obligation owed to you.
Talkabout takes reasonable steps to ensure your personal information is kept secure, and is not subject to misuse, interference and loss, unauthorised access, modification or disclosure. Talkabout only permits its authorised personnel to access your personal information, and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need, wherever possible.
Health records collected by Talkabout will be held in accordance with health records legislation in NSW. Generally we are required to hold these records for at least seven years from the last time a health service was provided.
You can access your personal information. You can request details of your personal information by calling us on 04311 27 951, emailing us at firstname.lastname@example.org or by writing to us at the address below.
We will need to verify your identity before we can provide you with access. We will in all cases respond to your request within a reasonable period, however there may be circumstances in which we cannot provide you with access in the manner requested or at all. If this happens, we will advise you in writing of our reasons and how you can complain about the decision.
You will not be charged for making an access request, however we may need to charge for the reasonable cost of processing your access request, including photocopying, copying of radiographs, supplying written reports, administration and postage.
The accuracy of your personal information is important to us. Talkabout will take reasonable steps to ensure your personal information is accurate, complete, up to date and not misleading, and also relevant for any purpose for which we use or disclose it. But we also rely on you to advise us of any changes to your contact details and any other personal information. If you believe that any personal information nib holds about you is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us immediately by emailing us or by writing to us at the address below.
If we are satisfied that the information needs to be corrected, we will take reasonable steps to do this. However there may be circumstances in which we may have to refuse a request for correction. We advise you of any refusal in writing and our reasons and how you can complain about our decision. In such a case you can also request that we associate a statement with that personal information that you believe should be corrected.
You will not be charged for making request for a correction or requesting us to associate a statement with your information.
Talkabout Speech Therapy
7 Kenrick St
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218
Online form: www.oaic.gov.au (Privacy Complaint Form)